I have no access to my account
First try to recover your password by entering your e-mail address to 'i forgot my password'! If you don't have access to your e-mail or you don't know which e-mail you used, follow the instructions.
If you don't have access to your account, create a support ticket to get help. To get the best service add the information which fits your situation:
|I am trusted / I have a playercard||I am/was trusted, but don't have the playercard / verification key||I don't have a playercard|
After the ticket is done, an admin will let you know, how to continue. Please be patient. Please only create one ticket at a time, the ticket's don't get lost. It will take some time, because only special admins and Turtle Entertainment employees are handling those tickets.
IMPORTANT: If there are any signs that a third person used your account partly, you should change all your login details. This is the password (and the security question of your free email) of your email address and of course all passwords which can be combined with games or other websites. To scan your computer for a virus or spyware would not be amiss. But very important is, don't use the same login details as before.
More questions and answers in this subject area
All questions & answers