ESL re - We are back online - Update4
Finally after a downtime of almost 32 hours ESL.eu is back online. We would like to apologize for any inconvenience the downtime might have caused and are glad to welcome you back at the Electronic Sports League.
Update4: The current state (20.04.12 18:55CEST)VERSUS: VERSUS premium bonus is now increased to 25% and also daily bonus is now 30 points, both are increased until Monday, 23:59 CEST. It counts for all new created matches.
Premium: All premium members should receive their 7 PDs tonight, while due still some performance issues, non premium members have to wait until Monday for their three PDs.
Update³: The current state (19.04.12 17:30CEST)Wire Anti-Cheat: Wire Anti-Cheat is now in all supported games enforced again and normal punishment will be applied in case of an abuse.
Premium: As we have to fix a lot errors and functions of the premium system, the transfer of 3 premium days for everyone and 7 premium days for all ESL or ESL TV premium members will take at least till tomorrow.
VERSUS: The increase of the daily bonus and the premium bonus of VERSUS will also take at least till tomorrow. We will increase the time of those boni as long as it takes to bring them online. Details will follow as soon as the boni are active.
Update²: The current state (19.04.12 16:40CEST)Wire Anti-Cheat: Wire Anti-Cheat is back to normal, all tests were positiv and so everything can go back to normal aswell. If you experience problems with Wire or Wire Anti-Cheat that you didn't have before the downtime, please write a comment in this news or open a support ticket.
We will keep an eye on this situation and if no problems come up, we will go back to the usual penalties, minus points and barrages.
Update: The current stateWire Anti-Cheat: Right now ESL Wire Anti-Cheat is causing some problems. Normally everything should be fine till the upload, but it might take much longer than usual. We are already on it to bring back the protection for all players. Don't worry: There will be no penalties given out due to missing WAC files!
Old or missing Logos and Photos: Due to the date of our backup some logos and photos are missing. If you are affected by this, please just upload your photo or logo once again.
Missing Logos/graphics: Also due to the backup some graphics on our page are missing. We will be fixing this the following days.
Original news:All ESL and ESL TV Premium members will receive seven days Premium as compensation, while all other users will also get three days ESL Premium. Tomorrow, we will activate an XP Boost and double the daily boost for everybody on VERSUS as well as an additional 15% VS. Points boost for Premium members until Monday, April 23rd.
Any deadlines for matches during the downtime will be pushed back. There will be no penalties for late/no show while we were offline! If you have any problems with scheduled matches, please contact our support. Some cups may have been cancelled or will be moved. Please check the respective game or cup section, where you will find more information. We are very sorry for any problems caused by the downtime and will ensure, that nobody will suffer a disadvantage whatsoever. We restored and saved all data related to VERSUS, matches, leagues and cups. Not a single tournament is affected by data loss, but unfortunately some teamlogos, playerlogos, playerphotos and other graphics might be lost.
The good news is, if we have this kind of bad luck again in the future, we have learned from this experience and will be able to respond faster, giving you, our beloved ESL users the best service you all deserve! Feel free to ask questions in the comments, we will try to answer all your concerns as quickly as possible.
As soon as our IT finished their work on bringing the ESL back online and broke down the problems causing the downtime, we will release another news with detailed information on what happened during the downtime.
The games can go on, good luck and have fun!
[Update]VERSUS goes Crazy will take place as scheduled this sunday with many special guests and prizes! Check it out here and invite your friends please!: VERSUS goes Crazy!!!
otacon, Friday, 20/04/12 19:43
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