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I have no access to my account, but I have a playercard

If you have no access to your account, but you have a Playercard it is very easy to get your account back. You have to make a support ticket (category: "playercard"), which can be done without be logged in.

Your support ticket has to contain following information:

- your accountID
- your old email address
- your new email address
- your verification key from your Playercard letter
- your card number
- (If you have lost your card number and your verification key you have to upload a copy of your identity card)
- a short reason why you have no access to your account

Only member of Turtle Entertainment can handle such tickets and therefore the handling time is up to 7 days.

IMPORTANT: If there are any signs that a third person used your account partly, you should change all your login details. This is the password (and the security question of your free email) of your email address and of course all passwords which can be combined with games or other websites. To scan your computer for a virus or spyware would not be amiss. But very important is, don't use the same login details as before.

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