How2: Getting rid of cheater and bugger
You know and we know: hackers suck! But you think we can't do anything if they have new, yet undetected hacks? Wrong! There are ways to get rid of hackers, even if Wire Anti-Cheat has not yet busted them. How you can help to keep our ladders clean, is explained in this news in detail. Please read carefully to help us to clean out ESL and to have as much fun as we had some time ago! We count on you guys!
What are the steps to get a player busted?
Several steps are necessary, to get a hacker busted. Unfortunately, most of the players think we can not do anything and just quit playing ESL as soon as they play against a hacker. However, this is certainly the wrong action!
We are able to ban players if we have enough video proof from any ESL Ladder, Cup or VERSUS Match!
Step 1a: Play your match (Ladder or Cup)
As soon as you realize someone hacks in a match of yours, please record your match. For those players with good hardware, we always recommend to record the whole match. Play the match to the end, stay calm and don't react on any provocations. Write "gg" after the match and exit the game as normal. Now upload your Matchmedia (Screenshots + MOSS)
Step 1b: Play your match (VERSUS)
As soon as you realize someone hacks in a match of yours, please record your match. For those players with good hardware, we always recommend to record the whole match. Play the match to the end, stay calm and don't react on any provocations. Write "gg" after the match and exit the game as normal. Now enter the result correctly and report the player you suspect of cheating.
Step 2a: File a protest and upload the video (Ladder or Cup)
If the video upload takes quite a time, don't worry, you can easily open a support and report, that a video is on its way. All that matters is, that the protest is open. After that upload the video in highest possible quality to the protest/support as .zip file attached.
Step 2b: File a protest and upload the video (VERSUS)
After a VERSUS match you open a normal Support Ticket, attach the video as .zip, together with the player link, matchlink and of course the timetable.
Step 3: Wrting a timetable
The timetable has to contain following information:
• Name and Accountlink of the player
• Art, description or name of the suspected cheat
• Download link and name of demo (e.g. YouTube link)
• Specific times of the demo which look suspicious, along with a reason for each (e.g. why it cannot have been coincidence, luck, hearing or skill)
You can copy the specific times with a right click on the YouTube video. You should copy every time a suspicious action takes place. This is helping us a lot validating the video and the process until a decision is made is much faster.
Step 4: Waiting for decision
When the timetable is filed, until a decision is made takes some time. Every single Admin of Combat Arms is checking the video independently and each admin gives his vote if the player is guilty or not. Decisions are only made if all admins vote the player as guilty.
We hope this helps you a bit for the future and we are looking forward to receive your help, in order to keep our ladders clean.
We would like to remind, that whenever you open a protest because of bugusing, you have to provide a full video with at least 5 scenes from a match and write a timetable as well.
What else can you do to help?
Several things actually. If you find a new hack in the world wide web, please report it to us via Support Ticket. You have a rare hack yourself and want to help to keep the ladders clean? Send us the hack as well. We do not care whether you hacked on public or not, all what matters for us is the ESL and if you have any hack, please send them to us!
mrR, Tuesday, 05/06/12 23:23
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