If you cannot access your account as owner of an ESL Playercard, it will be very easy for us to identify you as the true owner of your own account. Please open an ESL support ticket
– you can do this even while not logged in.
Your support ticket needs to consist of the following information:
Your ESL Account IDyour old e-Mail addressa new valid e-Mail addressthe verification key from your Playercard letter (even if your card expired)Your Playercard's card number (even if your card expired)A copy of your ID Card (only necessary if you do not have a Trusted Account, or if you lost your Playercard number or verification key).
As only employees of Turtle Entertainment's are allowed check your personal data, the process may take up to seven business days.
If you think another person may have accessed your account, please change all of your access data immediately. This includes changing your email password (and the security question) and change all passwords you have for games and other websites! Do virus and spyware scans on your PC. Make sure your new passwords are not the same passwords which you have used before!